FAQ

Order Issues

How do I place an order?

To place your order:
1. Add the desired item and quantity to your cart.
2. Click the shopping cart icon.
3. Review your order and click "CHECKOUT".
4. Checkout as Guest or Sign In to place the order.
5. Confirm your order details, click "CHECKOUT".

  

When will I receive my order?

 

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

 

Missing item/wrong item received

We will issue a full refund including shipping fee for any missing item or mis-shipped items as long as we are notified within 30 days upon your receipt and your request is confirmed.
Please request a return in my account or Contact Us directly for assistance with processing your return. After 30 days, we may not be able to process the return and a full refund.

Account Issues

Trouble signing into my account

Please double check if the email address and password you put is correct. If you still can't sign in to your account, please contact us: [email protected] with your account information and details of your issue. They will liaise with our technical team to help resolve it.

 

Changing account details

Please login to your account to change your account details directly. If you require further assistance, please send full details of your change request to us : [email protected]. They will reply within 24 hours.

 

Forgotten my password

If you have forgotten your password, please click forget password to reset it.
If this doesn't work, please Contact Us, and with your permission, we will reset your password for you.
If you would like to change your password, please follow these steps:
1) Click "Sign in" on our website and then get into your account personal information page.
2) Click "Change the password"and then you can change the password and save the new one.